After sales service quality: Views between industrial customers and service managers-Reference-Cited by-同舟云学术

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After sales service quality: Views between industrial customers and service managers

Published:1989-08 Issue:3 Volume:18 Page:199-208
ISSN:0019-8501
Container-title:Industrial Marketing Management
language:en
Short-container-title:Industrial Marketing Management

Author:

Kasper Hans,Lemmink Jos

Publisher

Elsevier BV

Subject

Marketing

Reference15 articles.

1. Social Indicators of Perceived Life Quality;Andrews;Social Indicators Research,1974

2. Marketers Discover What “Quality” Really Means;Bertrand;Business Marketing,1987

3. Quality is Free;Crosby,1979

4. Service Firms: Interdependence of External and Internal Marketing Strategies;Flipo;European Journal of Marketing,1986

5. Developing Service Quality: Some Managerial Inplications;Grönroos,1986

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