Chatbot e-service and customer satisfaction regarding luxury brands
Author:
Funder
National Research Foundation of Korea
Publisher
Elsevier BV
Subject
Marketing
Reference83 articles.
1. The influence of C2C communications in online brand communities on customer purchase behavior;Adjei;Journal of the Academy of Marketing Science,2010
2. Salesperson empathy and listening: Impact on relationship outcomes;Aggarwal;Journal of Marketing Theory and Practice,2005
3. The potential of social media for luxury brand management;Annie Jin;Marketing Intelligence & Planning,2012
4. Luxury brand marketing–The experience is everything!;Atwal;Journal of Brand Management,2009
5. Emotional labor and the difficult customer: Coping strategies of service agents and organizational consequences;Bailey;Journal of Professional Services Marketing,2000
Cited by 480 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Lower than expected but still willing to use: User acceptance toward current intelligent conversational agents;Information & Management;2024-12
2. The power of play in microfinance: Examining the effect of gamification on customer relationship management performance;Journal of Behavioral and Experimental Finance;2024-12
3. Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework;Journal of Retailing and Consumer Services;2024-11
4. Do non-fungible tokens create long-term value for luxury brands? The effect of NFT promotions on customer equity;Computers in Human Behavior;2024-10
5. Different dimensions of anthropomorphic design cues: How visual appearance and conversational style influence users’ information disclosure tendency towards chatbots;International Journal of Human-Computer Studies;2024-10
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3