Internal customer management and service gaps within the National Health Service-Reference-Cited by-同舟云学术

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Internal customer management and service gaps within the National Health Service

Published:1994-08 Issue:4 Volume:31 Page:380-390
ISSN:0020-7489
Container-title:International Journal of Nursing Studies
language:en
Short-container-title:International Journal of Nursing Studies

Author:

Chaston Ian

Publisher

Elsevier BV

Subject

General Nursing

Reference26 articles.

1. Quality in health care transactions—or where health care is it anyway;Austin,1993

2. Service marketing is different;Berry,1984

3. Customer Care Management;Brown,1989

4. The PIMS Principle: Linking Strategy to Performance;Buzzell,1987

5. Customer Focused Marketing;Chaston,1992

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