Measuring service quality in a hospital colposcopy clinic-Reference-Cited by-同舟云学术

Measuring service quality in a hospital colposcopy clinic

Published:2005-05 Issue:3 Volume:18 Page:217-228
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Wisniewski Mik,Wisniewski Hazel

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference35 articles.

1. Determinants of customer satisfaction with hospitals: a managerial model

2. Measuring service quality at a university health clinic

3. Measuring service quality at the University of Texas M.D. Anderson Cancer Center

4. SERVQUAL revisited: a critical review of service quality

5. Babakus, E. and Mangold, G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”,Health Services Research, Vol. 26 No. 6, pp. 767‐86.

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