How to construct a service quality index in performance-based ratemaking-Reference-Cited by-同舟云学术

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How to construct a service quality index in performance-based ratemaking

Published:1996-04 Issue:3 Volume:9 Page:46-53
ISSN:1040-6190
Container-title:The Electricity Journal
language:en
Short-container-title:The Electricity Journal

Author:

Alexander Barbara R.

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Energy (miscellaneous),Business and International Management

Reference16 articles.

1. Telcos' Halo Fading on Customer Service;MULTICHANNEL NEWS,1995

2. US West Accused of Service Violations;GAZETTE TELEGRAPH,1994

3. Balky Phone Service Again Be-devils City;ARIZONA DAILY STAR,1994

4. Don't Run the U.S. like US West;Satterfield;LINCOLN STAR,1994

5. Staff Subcommittee on Telephone Service Quality, Model Telecommunications Service Rules (Nat'l Reg. Res. Inst., July 22, 1987).

Cited by 8 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Toward consumer-centric energy network regulation: Australia's experience;Utilities Policy;2022-10

2. A conceptual model to measure customer's satisfaction in electric power distribution services;Total Quality Management & Business Excellence;2019-01-13

3. Quality frontier of electricity distribution: Supply security, best practices, and underground cabling in Finland;Energy Economics;2016-01

4. Incentive Regulation of Networks;Reflets et perspectives de la vie économique;2015

5. Research of Factors of Regional Product Quality Based on Gray Relational Analysis;Advanced Materials Research;2014-12

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