A conceptual model to measure customer's satisfaction in electric power distribution services-Reference-Cited by-同舟云学术

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A conceptual model to measure customer's satisfaction in electric power distribution services

Published:2019-01-13 Issue:1-2 Volume:32 Page:199-219
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Letti Souza Maria Eduarda¹,Pinheiro de Lima Edson¹²^ORCID,Tavares Treinta Fernanda¹³,Abrao Ana Gloria¹,Gouvea da Costa Sergio E.¹²

Affiliation:

1. Industrial and Systems Engineering, Pontifical Catholic University of Parana (PUCPR), Curitiba, Brazil

2. Industrial and Systems Engineering, Federal University of Technology – Parana (UTFPR), Pato Branco, Brazil

3. Industrial Engineering, Federal University of Technology – Parana (UTFPR), Ponta Grossa, Brazil

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1546118

Reference48 articles.

1. TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on a Public Service Sector in Malaysia

2. How to construct a service quality index in performance-based ratemaking

3. Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Electricity Consumers’ Satisfaction During COVID-19 Lockdown in Some Selected States in Nigeria;Jindal Journal of Business Research;2021-10-04

2. Comparing the VSM and Makigami tools in a transactional office environment: exploratory research from an Italian manufacturing company;Total Quality Management & Business Excellence;2020-08-19

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