Conceptualising the perceived service quality of public utility services: A multi-level, multi-dimensional model
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783360802264228
Reference67 articles.
1. Structural equation modeling in practice: A review and recommended two-step approach.
2. Estimating Nonresponse Bias in Mail Surveys
3. Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior
4. An empirical assessment of the SERVQUAL scale
Cited by 14 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. An Exploration of Customers’ Satisfaction with Water and Wastewater Services in the UK;Water Economics and Policy;2023-04-08
2. The Relationship between Efficiency and Quality of Municipally Owned Corporations: Evidence from Local Public Transport and Waste Management in Poland;Sustainability;2021-08-31
3. Introduction and comparative analysis of the multi-level parsimonious AHP methodology in a public transport development decision problem;Journal of the Operational Research Society;2020-11-03
4. Simple is good: Redesigning utility bills to reduce complexity and increase understanding;Utilities Policy;2019-10
5. Effects of Selected Positive Resources on Hospitality Service Quality: The Mediating Role of Work Engagement;Sustainability;2019-04-17
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3