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The determinants of service quality: issues for purchasing

  • Published:2002-06 Issue:2 Volume:8 Page:97-109
  • ISSN:0969-7012
  • Container-title:European Journal of Purchasing & Supply Management
  • language:en
  • Short-container-title:European Journal of Purchasing & Supply Management

Author:

Stanley Linda L.,Wisner Joel D.

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Business and International Management

Reference54 articles.

1. Atkinson, W., 1989. Know thy customer: purchasers redefine supplier relationships. Management Review, 78 (6), 18–22.

2. Presidents Perceptions and Expectations of the Purchasing Function;Bales,1996

3. The service quality puzzle;Berry;Business Horizons,1988

4. The service encounter;Bitner;Journal of Marketing,1990

5. Moving from production to service in human resources management;Bowen;Organizational Dynamics,1986
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