A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry

Author:

Chen I-Shuo

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference104 articles.

1. Airline services marketing by domestic and foreign firms: differences from the customers;Aksoy;J. Air Transp. Manag.,2003

2. Airline service effectiveness: an analysis of value addition, quality and risk perception;Andotra;Abhigyan,2008

3. Competition and Price Dispersion in the Us Airline Industry;Borenstein,1991

4. Air Travel Consumer Report: the Airline Quality Rating 2000;Bowen,2000

5. Price elasticities of demand for passenger air travel: a meta-analysis;Brons;J. Air Transp. Manag.,2002

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