ServiceNow: Implications and Practice within the Business Environment

Author:

Santos Sofia Barreto M.G.,Rodrigues Nuno J.P.

Publisher

Elsevier BV

Reference34 articles.

1. Zhang, M., He, X., Qin, F., Fu, W., & He, Z. (2019) “Service quality measurement for omni-channel retail: scale development and validation.” Total Quality Management & Business Excellence, 30 (1): S210-S226. https://doi.org/10.1080/14783363.2019.1665846

2. De Backer, C. J. S., Teunissen, L., Cuykx, I., Decorte, P., Pabian, S., Gerritsen, S., Matthys, C., Sabbah, H. A., & Van Royen, K. (2021) ”An Evaluation of the COVID-19 Pandemic and Perceived Social Distancing Policies in Relation to Planning, Selecting, and Preparing Healthy Meals: An Observational Study in 38 Countries Worldwide.” Frontiers in Nutrition, 7. https://doi.org/10.3389/fnut.2020.621726

3. Li, X., Xu, M., Zeng, W., Tse, Y. K., & Chan, H. K. (2022) “Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry.” Journal of Retailing and Consumer Services, 70: 103157. https://doi.org/10.1016/j.jretconser.2022.103157

4. Foong, S., Andiappan, V., Aviso, K. B., Chemmangattuvalappil, N. G., Tan, R., Yu, K. D. S., & Ng, D. K. S. (2021) “A criticality index for prioritizing economic sectors for post-crisis recovery in oleo-chemical industry.” Journal of the Taiwan Institute of Chemical Engineers, 130: 103957. https://doi.org/10.1016/j.jtice.2021.06.051

5. Gunawan, H. (2019) “Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. IEEE Xplore. https://doi.org/10.1109/ICIMTech.2019.8843711

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