Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry-Reference-Cited by-同舟云学术

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Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

Published:2023-01 Issue: Volume:70 Page:103157
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Li Xinwei^ORCID,Xu Mao^ORCID,Zeng Wenjuan^ORCID,Tse Ying Kei^ORCID,Chan Hing Kai

Publisher

Elsevier BV

Subject

Marketing

Reference69 articles.

1. The role of social media in the advent of COVID-19 pandemic: crisis management, mental health challenges and implications;Abbas;Risk Manag. Healthc. Pol.,2021

2. Top concerns of tweeters during the COVID-19 pandemic: infoveillance study;Abd-Alrazaq;J. Med. Internet Res.,2020

3. How social media effects shape sentiments along the twitter journey? A Bayesian network approach;Airani;J. Bus. Res.,2022

4. Mining the text of online consumer reviews to analyze brand image and brand positioning;Alzate;J. Retailing Consum. Serv.,2022

5. Uniting the tribes: using text for marketing insight;Berger;J. Market.,2020

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3. Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency;Journal of Retailing and Consumer Services;2024-11

4. Exploring public opinion on health effects of prepared dishes in China through social media comments;Frontiers in Public Health;2024-09-12

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