Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

Author:

Dahan Suziyana Mat,Taib Mohd Yusof,Zainudin Nurhaizan Mohd,Ismail Fadzida

Funder

Universiti Malaysia Pahang

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference32 articles.

1. User satisfaction with academic libraries services: Academic staff and students' perspectives;Adeniran;International Journal of Library and Information Science,2011

2. How to get more from your quantitative LibQUAL+™ dataset: Making results practical;Bower;Performance Measurement and Metrics,2007

3. Methods for measuring service quality in university libraries in New Zealand;Calvert;The Journal of Academic Librarianship,1996

4. Reliability and validity assessment;Carmines,1979

5. Reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality;Cook;The Journal of Academic Librarianship,2000

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