Mapping Library Users’ Loyalty through LibQUAL +: Mediating Role of Users’ Satisfaction
Author:
Affiliation:
1. Librarian, Information Technology University, Lahore, Pakistan
2. Professor, Superior University Lahore, Lahore, Pakistan
Publisher
Informa UK Limited
Subject
Library and Information Sciences,Public Administration
Link
https://www.tandfonline.com/doi/pdf/10.1080/01930826.2023.2177930
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3. Exploring service quality and customer satisfaction at Library in Malaysia University;Ahmad N. H. A.;International Journal of Administration and Governance,2015
4. User Satisfaction on library resources and services: survey conducted in main library of the Open University of Sri Lanka
5. Service quality of the University of the Punjab's libraries
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