Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting
Reference82 articles.
1. Inequity in social exchange;Adams,1965
2. Technical complexity and consumer knowledge as moderators of service quality evaluation in the automobile service industry;Andaleeb;Journal of Retailing,1994
3. Foundations of the American customer satisfaction index;Anderson;Total Quality Management & Business Excellence,2000
4. SERVQUAL revisited: a critical review of service quality;Asubonteng;Journal of Services Marketing,1996
5. Sistemi di controllo di gestione;Azzone,2006
Cited by
69 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献