Service productivity and service quality: A necessary trade-off?-Reference-Cited by-同舟云学术

Service productivity and service quality: A necessary trade-off?

Published:2012-02 Issue:2 Volume:135 Page:800-812
ISSN:0925-5273
Container-title:International Journal of Production Economics
language:en
Short-container-title:International Journal of Production Economics

Author:

Calabrese Armando

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting

Reference82 articles.

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5. Sistemi di controllo di gestione;Azzone,2006

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