Service quality attributes affecting the satisfaction of KTM Komuter services

Author:

Ab. Karim Siti Nurbaya1,Mustafa Masria1,Haron Suria2,Rusli Rusdi1

Affiliation:

1. School of Civil Engineering, College of Engineering, Universiti Teknologi Mara (UiTM), Shah Alam, Malaysia

2. School of Civil Engineering, College of Engineering, Universiti Teknologi Mara (UiTM), Pulau Pinang, Malaysia

Publisher

Informa UK Limited

Reference64 articles.

1. Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution

2. Adibah B. 2007. “Development of Travel Behavioural Model Incorporating Ekspres Rail Link (ERL) Services.” Undergraduate Final Year Project Faculty of Civil Engineering Universiti Teknologi MARA (UiTM) Shah Alam Malaysia.

3. Transit Service Evaluation: Preliminary Identification of Variables Characterizing Level of Service;Allen Jr William G.;Transportation Research Record,1976

4. APAD. 2021. “NKRA – UPT: GTP 2.0 (2013–2015).” Ministry of Transport. http://www.mot.gov.my/en/lands/NKRA/nkra-gtp-2-0-(2013-2015)-increase-performance.

5. Passenger’s Attitude and Satisfaction in Railways (Special Reference to Coimbatore Region);Bharathi N.;International Journal of Research in Commerce & Management,2010

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