Author:
Chebat Jean-Charles,Kerzazi Lamia,Zourrig Haithem
Subject
Economics, Econometrics and Finance (miscellaneous),Urban Studies,General Social Sciences
Reference91 articles.
1. Consumer responses to dissatisfaction in loose monopolies;Andreasen;Journal of Consumer Research,1985
2. Customer satisfaction, market share and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994
3. Arndt, Johan, Barksdale, H.C., Perreault, W.D. (1982). Comparative study of attitudes toward marketing, consumerism, and government regulation. In: New findings on consumer satisfaction and complaining.
4. The role of emotions in marketing;Bagozzi;Journal of the Academy of Marketing Science,1999
5. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations;Baron;Journal of Personality and Social Psychology,1986
Cited by
14 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献