Pricing e-service quality risk in financial services-Reference-Cited by-同舟云学术

Pricing e-service quality risk in financial services

Published:2011-09 Issue:5 Volume:10 Page:534-544
ISSN:1567-4223
Container-title:Electronic Commerce Research and Applications
language:en
Short-container-title:Electronic Commerce Research and Applications

Author:

Benaroch Michel,Appari Ajit

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Marketing,Computer Networks and Communications,Computer Science Applications

Reference71 articles.

1. American Customer Satisfaction Index (ACSI). Drop in e-commerce customer satisfaction ends three-year climb. Watershed Publishing, Thetford, VT. (February 17, 2009).

2. Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces;Alba;Journal of Marketing,1997

3. The effect of automated service quality on bank financial performance and the mediating role of customer retention;Al-Hawari;Journal of Financial Services Marketing,2006

4. The effect of automated service quality on Australian banks’ financial performance and the mediating role of customer satisfaction;Al-Hawari;Marketing Intelligence and Planning,2006

5. E-satisfaction and e-loyalty: A contingency framework;Anderson;Psychology and Marketing,2003

Cited by 15 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy;Library Hi Tech;2021-06-15

2. Digital Sport Marketing;Developing Digital Marketing;2021-06-11

3. ASSESSMENT OF THE SERVICE PROVISION PROCESS AS A BUSINESS PROCESS MANAGEMENT TOOL;Polish Journal of Management Studies;2021-06

4. Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry;International Journal of Information Management;2020-06

5. Safety of Online Shopping According to Customers;System Safety: Human - Technical Facility - Environment;2020-03-01