The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction

Author:

Al‐Hawari Mohammed,Ward Tony

Publisher

Emerald

Subject

Marketing

Reference88 articles.

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4. Anderson, E., Fornell, C. and Lehmann, D. (1994), “Customer satisfaction and word of mouth”,Journal of Service Marketing, Vol. 1 No. 1, pp. 5‐17.

5. Market orientation and performance: empirical tests in a transition economy

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