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Changing the concept and measure of service quality in academic libraries

Published:1996 Issue:3 Volume:22 Page:181-190
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Nitecki Danuta A.

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference64 articles.

1. On Q: Causing Quality in Higher Education;Seymour,1992

2. Evaluation and Library Decision Making;Hernon,1990

3. Evaluation and Library Decision Making;Hernon,1990

4. Statistics and Measurement Program, A Planning Document;Association of Research Libraries,1995

5. Tracking the Evolution of the Services Marketing Literature;Fisk;Journal of Retailing,1993

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