Editorial: Service quality and outcome measures-Reference-Cited by-同舟云学术

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Editorial: Service quality and outcome measures

Published:1997-01 Issue:1 Volume:23 Page:1-2
ISSN:0099-1333
Container-title:The Journal of Academic Librarianship
language:en
Short-container-title:The Journal of Academic Librarianship

Author:

Publisher

Elsevier BV

Subject

Library and Information Sciences,Education

Reference5 articles.

1. Service Quality in Academic Libraries;Hernon,1996

2. Service Quality in Academic Libraries;Hernon,1996

3. Methods for Measuring Service Quality in University Libraries in New Zealand;Hernon;Journal of Academic Librarianship,1996

4. See, however, Hernon & Altman, Service Quality in Academic Libraries, p. 45, for examples of outcome measures conveying excellence.

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Technology Student Assistants in Academic Libraries: We Can't Survive Without 'Em!;Technical Services Quarterly;2005-01-01

2. Quality services: policies and practices in Malaysia;Library Management;1998-11

3. Measuring Service Quality: From Theory into Practice;Australian Academic & Research Libraries;1997-01

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