1. Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality
2. Evans, M.K. (1997), “Quality : is it just a management fad?”, Assistant Librarian, Vol. 90 No. 6, June, p. 92.
3. Yaacob, H. (1992), “Follow‐up dan follow‐through ke atas pelaksanaan pekeliling” (Follow‐up and follow through on the implementation of circulars), Khidmat, December 1991/January 1992, p. 31.
4. In Search of Excellence in Libraries
5. ‘Best Practice’ at the Northern Territory University