1. There is a wealth of literature on TQM including: NIES TQM ‘How To’ Approach: Guide to Concepts, Principles and Imperatives Department of Industry, Technology and Commerce 1990, M Walton The Deming Management Method Putnam 1986; J Oakland Total Quality Management Butterworth-Heinemann 1989.
2. Australian Quality Awards 1994: Assessment Criteria & Application Guidelines Australian Quality Awards Foundation Limited 1994.
3. The ISO9000 series of standards (known in Australia and New Zealand as AS/NZS 3900) provide a framework for the quality certification of organisations and services.
4. Australian Best Practice Demonstration Program Small and Medium Enterprise Round: Guidelines for Applicants Department of Industrial Relations 1994.