1. Service Quality in Academic Libraries;Hernon,1996
2. Methods for Measuring Service Quality in University Libraries in New Zealand;Hernon;Journal of Academic Librarianship,1996
3. Hernon & Calvert, “Methods for Measuring Service Quality in University Libraries in New Zealand.”
4. Measuring Service Quality in Libraries;Hernon,1996
5. Hernon & Calvert, “Methods for Measuring Service Quality in University Libraries in New Zealand.”