Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources

Published:2013-05 Issue:2 Volume:19 Page:161-177
ISSN:1361-4533
Container-title:New Review of Academic Librarianship
language:en
Short-container-title:New Review of Academic Librarianship

Author:

Andrews Judith,Eade Eleanor

Publisher

Informa UK Limited

Subject

Library and Information Sciences

Link

http://www.tandfonline.com/doi/pdf/10.1080/13614533.2013.800761

Reference25 articles.

1. Measuring the quality, value and impact of academic libraries: the role of external standards

2. The Implications of Library Anxiety for Academic Reference Services: A Review of Literature

Cited by 22 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Student experience in academic libraries: analysis of intellectual structure and opportunities for future research;The Journal of Academic Librarianship;2024-05

2. Improving service quality at universities through student journey mapping;Management;2023-12-13

3. One-to-one marketing management via customer complaint;Social Network Analysis and Mining;2023-05-05

4. One to one marketing management via customer complaint;2023-03-24

5. Design thinking as an organizational intervention for innovation;Handbook of Organizational Creativity;2023

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP