One-to-one marketing management via customer complaint

Author:

Kunathikornkit Shawanluck,Piriyakul Intaka,Piriyakul Rapepun

Publisher

Springer Science and Business Media LLC

Subject

Computer Science Applications,Human-Computer Interaction,Media Technology,Communication,Information Systems

Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Understanding customer behavior by mapping complaints to personality based on social media textual data;Data Technologies and Applications;2024-09-09

2. Hosting Service Complaints, Claims, and Suggestions for Accommodation Management;Revista de Gestão Social e Ambiental;2024-07-22

3. Management of Customer Relationships;Advances in Marketing, Customer Relationship Management, and E-Services;2024-06-28

4. The Potential Benefits of Integrating Business Intelligence and CRM;Advances in Marketing, Customer Relationship Management, and E-Services;2024-06-28

5. Sentiment Analysis on Customer Feedback for Improved Decision Making: A Literature Review;2024 ASU International Conference in Emerging Technologies for Sustainability and Intelligent Systems (ICETSIS);2024-01-28

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