One-to-one marketing management via customer complaint
Author:
Publisher
Springer Science and Business Media LLC
Subject
Computer Science Applications,Human-Computer Interaction,Media Technology,Communication,Information Systems
Link
https://link.springer.com/content/pdf/10.1007/s13278-023-01082-z.pdf
Reference66 articles.
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2. Akash PN, Manoj H, Suhas SA, Abhay DL (2021) Online product reviews and their impact on third party sellers using natural language processing. Int J Bus Intell Res 12(1):26–47. https://EconPapers.repec.org/RePEc:igg:jbir00:v:12:y:2021:i:1:p:26-47
3. Akbar MM, Parvez N (2009) Impact of service quality, trust, and customer satisfaction loyalty. ABAC J 29(1): 24–38. http://www.assumptionjournal.au.edu/index.php/abacjournal/article/view/526/472
4. Akhgari M, Bruning ER, Finlay J, Bruning NS (2018) Image, performance, attitudes, trust, and loyalty in financial services. Int J Bank Mark 36(4):744–763. https://www.proquest.com/scholarly-journals/image-performance-attitudes-trust-loyalty/docview/2057445562/se-2
5. Andrews J, Eade E (2013) Listening to students: customer journey mapping at Birmingham city university library and learning resources. New Rev Acad Librariansh 19(2):161–177. https://doi.org/10.1080/13614533.2013.800761
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