1. Continuous Quality Improvement in Health Care;McLaughlin,1994
2. Assessing the evidence on CQI;Shortell;Hosp Health Serv Admin.,1995
3. Principles and Practices of TQM;Cartin,1993
4. The quality movement in U.S. health care;Press;Hum Organ.,1997
5. TQM in Action;Pike,1994