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2. O. Lerbinger, The Crisis Manager: Facing Risk and Responsibility, Lawrence-Erlbaum, Mahwah, NJ, 1997.
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4. L. Barton, Crisis in Organizations II, 2nd Edition, College Divisions South-Western, Cincinnati, OH, 2001
5. W.L. Benoit, Accounts, Excuses, and Apologies: A Theory of Image Restoration, State University of New York Press, Albany, NY, 1995.