Buffering B2B service failure: The role of customer engagement
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference110 articles.
1. Zooming out: Actor engagement beyond the dyadic;Alexander;Journal of Service Management,2018
2. Strategic customer engagement marketing: A decision making framework;Alvarez-Milán;Journal of Business Research,2018
3. Customers’ emotion regulation strategies in service failure encounters;Balaji;European Journal of Marketing,2017
4. Service failure and recovery in B2B markets–a morphological analysis;Baliga;Journal of Business Research,2020
5. Modularity in logistics services: A business model and process view;Bask;International Journal of Services and Operations Management,2011
Cited by 17 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Examining consequences of brand hate in business-to-business relationships: The moderating role of relationship length;Industrial Marketing Management;2024-10
2. Unpacking the dark side of positive online destination brand engagement: effects on stress, disengagement, and switching intention;Current Issues in Tourism;2024-08-07
3. Demystifying customer engagement in B2B markets;Journal of Business & Industrial Marketing;2024-07-26
4. Elevating B2B branding in a global context: Integrating existing literature and proposing a forward-thinking conceptual framework;Industrial Marketing Management;2024-07
5. The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery;British Journal of Management;2024-05-14
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3