1. Social capital: Prospects for a new concept;Adler;Academy of Management Review,2002
2. To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance;Ahearne;Journal of Applied Psychology,2005
3. Environmental and positional antecedents of management commitment to service quality: A conceptual framework;Ahmed;Advances in Services Marketing and Management,1994
4. Balancing exploration and exploitation: The moderating role of competitive intensity;Auh;Journal of Business Research,2005