Dissatisfaction response styles among clients of professional accounting firms-Reference-Cited by-同舟云学术

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Dissatisfaction response styles among clients of professional accounting firms

Published:1994-01 Issue:1 Volume:29 Page:75-81
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Dart Jack,Freeman Kim

Publisher

Elsevier BV

Subject

Marketing

Reference25 articles.

1. A Psychometric Development of a Test for Consumer Alienation from the Marketplace;Allison;J. Marketing Res.,1978

2. Consumer Responses to Dissatisfaction in Loose Monopolies;Andreasen;J. Consumer Res.,1985

3. Alternative Frameworks for Predicting Consumer Complaining;Bearden;1979 Educators' Conference Proceedings,1979

4. An Investigation of Influences on Consumer Complaint Reports;Bearden,1984

5. A Gap Analysis of Professional Service Quality;Brown;J. Marketing,1989

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