Who matters most in services: detractors, passively satisfied or promoters?
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Published:2016
Issue:2
Volume:13
Page:170
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ISSN:1753-0806
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Container-title:International Journal of Indian Culture and Business Management
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language:en
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Short-container-title:IJICBM
Author:
Pandey Shivendra Kumar
Publisher
Inderscience Publishers
Cited by
1 articles.
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