IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review

Author:

Mesquida Antoni Lluís,Mas Antonia,Amengual Esperança,Calvo-Manzano Jose A.

Publisher

Elsevier BV

Subject

Computer Science Applications,Information Systems,Software

Reference25 articles.

1. Software Engineering Institute (SEI), CMMI-DEV, CMMI® for Development (CMMI-DEV) Version 1.3, 2010.

2. International Organisation for Standardization (ISO/IEC), ISO/IEC 15504-1:2004 Information Technology – Process Assessment – Part 1: Concepts and Vocabulary, 2004.

3. La mejora de los procesos de software en las pequeñas y medianas empresas (pyme). Un nuevo modelo y su aplicación en un caso real;Mas;Revista Española de Innovación, Calidad e Ingeniería del Software (REICIS),2005

4. A. Mas, E. Amengual, A Method for the implementation of a quality management system in software SMEs, in: Proceedings of the Twelfth International Conference on Software Quality Management, British Computer Society, March 2004, pp. 61–74.

5. E. Amengual, A. Mas, Software process improvement in small companies: an experience, in: Proceedings of the European Systems & Software Process Improvement and Innovation Conference (EuroSPI 2007), Potsdam, Germany, September 2007.

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