A proposed cloud-based platform of information technology services delivery management

Author:

Radaideh Moh’d A.ORCID,Abdelqader Rakan

Funder

N/A

Publisher

Springer Science and Business Media LLC

Subject

Hardware and Architecture,Information Systems,Theoretical Computer Science,Software

Reference32 articles.

1. Mesquida A et al (2012) IT Service management process improvement based on ISO/IEC 15504: a systematic review. Inf Softw Technol 54:239–247. https://doi.org/10.1016/j.infsof.2011.11.002

2. Excell-Wavenet. What is the impact of downtime to your business? https://www.excellgroup.com/challenges/what-is-the-impact-downtime-to-your-business. Last seen on March 1, 2022

3. Kiran M. 6 problems your IT Service Desk Should Solve. https://www.sapphireims.com/itil-Service-desk/Service-desk-challenges. Last seen on March 1, 2022

4. Nelson K. Why ITSM is important for your business. https://www.cherwell.com/library/blog/importance-of-itsm. Last seen on March 1, 2022

5. Shahsavarani N et al (2014) Research in information technology service management (ITSM) (2000–2010): an overview. Int J Inf Syst Serv Sect 6:73–91. https://doi.org/10.4018/ijisss.2014100105

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