Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style-Reference-Cited by-同舟云学术

Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style

Published:2007-08 Issue:3 Volume:83 Page:339-358
ISSN:0022-4359
Container-title:Journal of Retailing
language:en
Short-container-title:Journal of Retailing

Author:

van Dolen Willemijn M.,Dabholkar Pratibha A.,de Ruyter Ko

Publisher

Elsevier BV

Subject

Marketing

Reference82 articles.

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5. Stogdill's Handbook of Leadership: Theory, Research, and Managerial Applications;Bass,1990

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