Emotionality in Task-Oriented Chatbots – The Effect of Emotion Expression on Chatbot Perception
Author:
Affiliation:
1. Department of Communication, FH Wien der WKW University of Applied Sciences for Management & Communication, Vienna, Austria
2. Haaga-Helia University of Applied Sciences, Helsinki, Finland
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/10510974.2024.2363259
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4. Managers at Work: E-mail with Feeling
5. Braun, M., Mainz, A., Chadowitz, R., Pfleging, B., & Alt, F. (2019). At your service: Designing voice assistant personalities to improve automotive user interfaces. In M. Braun, A. Mainz, R. Chadowitz, B. Pfleging & F. Alt (Eds.), Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI ‘19), New York, NY, USA (pp. 1–11). Association for Computing Machinery. https://doi.org/10.1145/3290605.3300270
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