Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships-Reference-Cited by-同舟云学术

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Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships

Published:2023-06 Issue:2 Volume:99 Page:280-296
ISSN:0022-4359
Container-title:Journal of Retailing
language:en
Short-container-title:Journal of Retailing

Author:

von Walter Benjamin^ORCID,Wentzel Daniel^ORCID,Raff Stefan

Publisher

Elsevier BV

Subject

Marketing

Reference48 articles.

1. The Effects of Brand Relationship Norms on Consumer Attitudes and Behavior;Aggarwal;Journal of Consumer Research,2004

2. The Moderating Effect of Relationship Norm Salience on Consumers' Loss Aversion;Aggarwal;Journal of Consumer Research,2006

3. AI-Enabled Business Models in Legal Services: From Traditional Law Firms to Next-Generation Law Companies?;Armour;Journal of Professions and Organization,2020

4. The Service Provider Switching Model (SPSM): A Model of Consumer Switching Behavior in the Services Industry;Bansal;Journal of Service Research,1999

5. Social Support: Multidisciplinary Review, Synthesis, and Future Agenda;Bavik;Academy of Management Annals,2020

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans;Journal of Retailing;2024-09

2. Artificial intelligence and consumer behavior: From predictive to generative AI;Journal of Business Research;2024-07

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