The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
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Published:2023-06
Issue:2
Volume:99
Page:247-264
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ISSN:0022-4359
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Container-title:Journal of Retailing
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language:en
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Short-container-title:Journal of Retailing
Author:
Caruelle DelphineORCID,
Lervik-Olsen Line,
Gustafsson AndersORCID
Cited by
3 articles.
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