Consumer Perception and Evaluation of Waiting Time: A Field Experiment

Author:

Antonides Gerrit,Verhoef Peter C.,van Aalst Marcel

Publisher

Wiley

Subject

Marketing,Applied Psychology

Reference38 articles.

1. The antecedents and consequences of customer satisfaction for firms;Anderson S Eugene W.;Marketing Science,1993

2. The estimation of welfare levels of a cardinal utility function;Buyze;European Economic Review,1982

3. The psychophysics of spending;Christensen;Journal of Behavioral Decision Making,1989

4. Estimation and inference in econometrics;Davidson,1993

5. Waiting for service: Ten years of empirical research;Durrande-Moreau;International Journal of Service Industry Management,1999

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