An application of Thompson's typology to TQM in service firms-Reference-Cited by-同舟云学术

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An application of Thompson's typology to TQM in service firms

Published:2000-03 Issue:1 Volume:5 Page:67-83
ISSN:1084-8568
Container-title:Journal of Quality Management
language:en
Short-container-title:Journal of Quality Management

Author:

Lemak David J,Reed Richard

Publisher

Elsevier BV

Reference55 articles.

1. Implementing TQM in the delivery of government-contracted healthcare;Attaran;Industrial Management,1995

2. Leadership and performance beyond expectation;Bass,1985

3. Biography and the assessment of transformational leadership at the world class level;Bass;Journal of Management,1987

4. The service-quality puzzle;Berry;Business Horizons,1988

5. Five imperatives for improving service quality;Berry;Sloan Management Review,1990

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