Consumer Affective Reactions to Product Problems When the Timing of Warranty Expiration Varies
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference18 articles.
1. Selected Determinants of Consumer Satisfaction and Complaint Reports;Bearden;Journal of Marketing Research,1983
2. A Multistage Model of Consumers’ Assessment of Service Quality and Value;Bolton;Journal of Consumer Research,1991
3. The Power of Feelings in Understanding Advertising Effects;Edell;Journal of Consumer Research,1987
4. How Consumers Predict Service Quality;Folkes,1994
5. A Field Study of Causal Inferences and Consumer Reaction;Folkes;Journal of Consumer Research,1987
Cited by 24 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Optimal Decision for Repairable Products Sale and Warranty under Two-Dimensional Deterioration with Consideration of Production Capacity and Customers’ Heterogeneity;Axioms;2023-07-19
2. Protecting brands from product failure using extended warranties;Journal of Product & Brand Management;2019-05-29
3. A goal programming approach for multi-objective warranty optimization;International Journal of System Assurance Engineering and Management;2017-10-10
4. The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships;The Service Industries Journal;2017-04-26
5. Determinants of extended warranty prices for consumer durables;Journal of Product & Brand Management;2016-11-21
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3