The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships-Reference-Cited by-同舟云学术

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The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships

Published:2017-04-26 Issue:5-6 Volume:37 Page:381-407
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Sabbagh Omar¹,Ab Rahman Mohd Nizam¹,Ismail Wan Rosmanira²,Wan Hussain Wan Mohd Hirwani²

Affiliation:

1. Mechanical and Materials Engineering, Faculty of Engineering and Environment, University Kebangsaan Malaysia, Bangi, Malaysia

2. School of Mathematical Sciences, Faculty of Science and Technology, University Kebangsaan Malaysia, Bangi, Selangor, Malaysia

Funder

Ministry of Higher Education, Malaysia

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2017.1326483

Reference116 articles.

1. Can after sale service generate brand equity?

2. Do warranties influence perceptions of service quality?

3. Using Copulas to Model and Simulate Two-dimensional Warranty Data

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