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Passenger expectations and airline services: a Hong Kong based study

  • Published:2003-10 Issue:5 Volume:24 Page:519-532
  • ISSN:0261-5177
  • Container-title:Tourism Management
  • language:en
  • Short-container-title:Tourism Management

Author:

Gilbert David,Wong Robin K.C

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference25 articles.

1. A dynamic process model of service quality;Boulding;Journal of Marketing Research,1993

2. Bowen, B., & Headley, D. (2000). Air travel consumer report: The airline quality rating 2000. Washington DC: US Department of Transportation.

3. Measuring service quality in restaurants;Bojanic;Hospitality Research Journal,1994

4. Cross-cultural perspectives of service quality and risk in air transportation;Cunningham;Journal of Air Transportation,2002

5. The PIMS principles;Buzzell,1987

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