Measuring Service Quality in Restaurants: an Application of the Servqual Instrument
Author:
Affiliation:
1. Department of Hotel, Restaurant and Travel Administration University of Massachusetts at Amherst
2. Department of Production and Decision Sciences University of North Carolina at Wilmington
Publisher
SAGE Publications
Subject
General Medicine
Link
http://journals.sagepub.com/doi/pdf/10.1177/109634809401800102
Reference22 articles.
1. Key Factors in Guest Satisfaction
2. Coefficient alpha and the internal structure of tests
3. Measuring Service Quality: A Reexamination and Extension
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