The critical incident technique in hospitality research: an illustration from the UK lodge sector
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development
Reference34 articles.
1. The Service Encounter;Czepiel,1985
2. Moments of Truth;Carlzon,1987
3. Evaluating service encounters: the effect of physical surroundings and employee responses;Bitner;Journal of Marketing,1990
4. The service encounter: diagnosing favourable and unfavourable incidents;Bitner;Journal of Marketing,1990
5. A role theory perspective on dyadic interactions: the service encounter;Solomon;Journal of Marketing,1985
Cited by 30 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in Australia;Cogent Social Sciences;2024-02-29
2. How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services;Benchmarking: An International Journal;2021-05-31
3. Chapitre 20. La satisfaction envers l’expérience touristique;La recherche en management du tourisme;2019-12-02
4. Competitiveness of tourist destinations: demand and performance factors;Tourism & Management Studies;2019-10-31
5. Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology;Social Indicators Research;2018-10-26
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3