Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology

Author:

Oliveri Antonino MarioORCID,Polizzi GabriellaORCID,Parroco Anna MariaORCID

Publisher

Springer Science and Business Media LLC

Subject

General Social Sciences,Sociology and Political Science,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Reference80 articles.

1. Alegre, J., & Garau, J. (2008). Satisfaction and dissatisfaction with destination attributes: Influence on overall satisfaction and the intention to return. In XVII Simposio Internacional de Turismo y Ocho ESADE. May 21, 2008, Barcelona, Spain. http://www.esade.edu/cedit/pdfs/papers/pdf6.pdf . Accessed April 24, 2018.

2. Alegre, J., & Garau, J. (2010). Tourist satisfaction and dissatisfaction. Annals of Tourism Research,37(1), 52–73.

3. Aliman, N. K., Hashim, S. M., Wahid, S. D. M., & Harudin, S. (2014). Tourist expectations, perceived quality and destination image: Effects on perceived value and satisfaction of tourists visiting Langkawi Island, Malaysia. Asian Journal of Business & Management,2(3), 212–222.

4. Asselin, L. M. (2009). Analysis of multidimensional poverty. Theory and case studies. New York: Springer.

5. Aydin, S., & Özer, G. (2005). The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market. European Journal of Marketing,39(7/8), 910–925.

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