Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys-Reference-Cited by-同舟云学术

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Airport service quality perception and flight delays: Examining the influence of psychosituational latent traits of respondents in passenger satisfaction surveys

Published:2023-12 Issue: Volume:102 Page:101371
ISSN:0739-8859
Container-title:Research in Transportation Economics
language:en
Short-container-title:Research in Transportation Economics

Author:

Oliveira Alessandro V.M.^ORCID,Oliveira Bruno F.^ORCID,Vassallo Moisés D.

Funder

Conselho Nacional de Desenvolvimento Científico e Tecnológico

Fundação de Amparo à Pesquisa do Estado de São Paulo

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Publisher

Elsevier BV

Subject

Economics, Econometrics and Finance (miscellaneous),Transportation

Reference78 articles.

1. LASSOPACK: Model selection and prediction with regularized regression in Stata;Ahrens;STATA Journal,2020

2. The impact of service operations failures on customer satisfaction: Evidence on how failures and their source affect what matters to customers;Anderson;Manufacturing & Service Operations Management,2009

3. Customer satisfaction and shareholder value;Anderson;Journal of Marketing,2004

4. Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction;Antwi;Journal of Air Transport Management,2020

5. Effect of airline choice and temporality on flight delays: A case of domestic flights in India;Arora;Journal of Air Transport Management,2020

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