Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction-Reference-Cited by-同舟云学术

Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction

Published:2020-10 Issue: Volume:89 Page:101869
ISSN:0969-6997
Container-title:Journal of Air Transport Management
language:en
Short-container-title:Journal of Air Transport Management

Author:

Antwi Collins Opoku,Fan Chong-jun,Ihnatushchenko Nataliia,Aboagye Michael Osei,Xu Hangyu

Funder

National Natural Science Foundation, China

Shanghai First-class Academic Discipline Project

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference107 articles.

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4. Service quality in a mid-sized air terminal: a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity;Allen;J. Air Transport. Manag.,2020

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