1. The impact of collectivism on electronic customer relationship management performance in the Arab world;Agourram,2014
2. A framework for quality evaluation in data integration systems;Akoka,2007
3. Implementation of data mining engine on CRM-improve customer satisfaction;Al-Mudimigh,2009
4. Data mining strategies and techniques for CRM systems;Al-Mudimigh,2009
5. Special issue on CRM: technology adoption, business implications, and social and cultural concerns;Ali;Journal of Marketing Management,2013