Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research-Reference-Cited by-同舟云学术

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Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research

Published:2024-05-15 Issue:7 Volume:18 Page:
ISSN:1751-7575
Container-title:Enterprise Information Systems
language:en
Short-container-title:Enterprise Information Systems

Author:

Ozay Dervis¹^ORCID,Jahanbakht Mohammad¹^ORCID,Shoomal Atefeh¹^ORCID,Wang Shouyi¹

Affiliation:

1. Industrial, Manufacturing, and Systems Engineering, University of Texas at Arlington, Arlington, TX, USA

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/17517575.2024.2351869

Reference112 articles.

1. Customer Relationship Management: A Literature Review Approach

2. Tuning of Customer Relationship Management (CRM) via Customer Experience Management (CEM) using Sentiment Analysis on Aspects Level

3. Customer churn prediction in the telecommunication sector using a rough set approach

4. A bibliometric analysis and text mining of the entrepreneurial marketing domain: emerging trends and future research directions

5. Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review

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1. Enhancing supply chain resilience and efficiency through internet of things integration: Challenges and opportunities;Internet of Things;2024-10

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