The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Author:

Kuo Ying-Feng,Wu Chi-Ming,Deng Wei-Jaw

Publisher

Elsevier BV

Subject

General Psychology,Human-Computer Interaction,Arts and Humanities (miscellaneous)

Reference58 articles.

1. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece;Alexandris;Managing Service Quality,2002

2. Value creation in mobile commerce: Findings from a consumer survey;Anckar;Journal of Information Technology Theory and Application,2002

3. On the evaluation of structural equation models;Bagozzi;Journal of the Academy of Marketing Science,1988

4. Word-of-mouth processes within a services purchase decision context;Bansal;Journal of Service Research,2000

5. eTransQual: A transaction process-based approach for capturing service quality in online shopping;Bauer;Journal of Business Research,2006

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